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Shipping and Delivery Information

Everything You Need to Know About Shipping and Delivery Information.

We offer delivery to anywhere in New Zealand.

For orders, a weight-based tariff system is applied based on weight and two zones( North and South Island). Transportation Transport is provided based on the weight rates of your product ordered.



Weight North Island South Island

0 to 2 kgs

4.25 7.25
2.5 to 5 kgs 6.75 11.25
5.5 to 9 kgs 8.75 17.75
9.5 to 15 kgs 15.75 24.75
15.5 to 20 kgs 23.50 30.75
20.5 to 25 kgs 27.50 34.75
25.5 to 35 kgs 37.50



Overseas? See our section below titled "Overseas Customers".

Delivery Time

We process orders in 1 day, and the typical delivery time is an additional 1 to 4 business days. We dispatch orders from either our warehouse in Auckland or Paeroa.

Here are some typical transit times:

Auckland to Auckland 1 to 2 Days

Paeroa to Auckland  1 to 2 Days

Auckland to Hamilton 1 to 2 Days

Paeroa to Hamilton 1 to 2 Days

Auckland to Wellington 2 to 3 Days

Paeroa to Wellington 2 to 4 Days

Auckland to Christchurch 4 to 6 Days

Paeroa to Christchurch 3 to 6 Days

Rest of North Island 2 to 4 Days

Rest of South Island 3 to 7 Days


Carrier & Tracking Details

All orders include tracking, and New Zealand Post is our preferred carrier. We'll email you the tracking details on the day we ship your order. For some bulky goods - such as LotusGrill XXL Garden BBQ . We use a variety of Local Direct Express Freight Companies all under Direct Delivery mode.You will be advised of shipping and carrier details upon dispatch.

Add a Delivery Note

You can add a brief (maximum ten words) delivery instruction at checkout, if you want to. Such as 'leave at front door if not home'. See the 'Delivery Note' field when entering your delivery address. Deliveries are usually made during business hours.

100% Risk-Free Ordering

All New Zealand and Australian orders include transit insurance. This covers loss or damage of the goods by the delivery company. All you need to do is enter a complete and correct delivery address at checkout.

Overseas Customers

Delivery Cost:

  • Australia - flat rates apply based on weight range
  • 0.1 to 5 kg $25
  • 5.1 to 10 kg $40
  • 10.1 to 15 kg $60
  • 15.1 to 20 kg $75
  • 20.1 to 32 kg $125
  • above 32 kg - price on a quotation basis.
  • Rest of World - Service is currently not available.

Click 'Add to Cart' and follow the prompts for details. If your order is bulky or heavy, you'll be asked at checkout to contact us for a quotation.

Freight Forwarding: Alternatively, we can deliver to your freight forwarder in New Zealand. Enter your freight forwarder's address at checkout, and you'll get access to free local delivery.

Duties & Taxes: If you do not live in New Zealand you may be responsible for local taxes on imports.

Can I pick up my order?

Yes, our warehouse does  facilitate direct pick up of orders. Pickups can be arranged so as the purchaser collects goods. Official Government issued ID must be produced at pickup. No 3rd party pickup can be arranged.

Additional Queries on Shipping ?

Please reach out to us via email We typically answer within 24 hours of enquiry.